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How to return goods

Returning goods

  • Did you order goods from our e-shop and does it not suit you? Don't worry, within 30 days we will gladly exchange it or refund it. Just contact us, we will pay for shipping.

Reasons for returning of goods

  • Exchange of unused goods. (In the case of incorrect size, color, dimensions, etc.)

  • Return of goods within 30 days of collecting order without giving any reason.

  • Reclamation within 2 years from purchase of goods. (Complaints refer to product defects that are not caused by normal use)

Procedure

  • Detailed instructions can be found on the Exchange and Returns page

  • Please contact us via email: info@woolville.com  or phone: +420 576 776 776, where you can give us the following information: Order number, phone number, e-mail, address to which we can send the delivery.

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