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A 5% discount on your entire purchase

Free shipping from 79 €

30 days to return goods

Competitions and events for members only

Do you have a question? Write to us at
info@woolville.com
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Do you have a question? Write to us at
info@woolville.com
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Returns and warranty claims

You don't have to worry about ordering goods from us at Woolville, as returns are very easy. You can try on the goods in the comfort of your own home and have up to 30 days to change your mind, during which you can send back the unused goods.

What to do when...

I want to return the goods

Do the goods you bought not fit, don't suit you or you have no use for them? You have up to 30 days to return it.

For registered members of our flock

If you're registered with us, you'll find a returns form in your account. Just fill in a few details and submit the form.

Returning the goods

Please fill out the form at the link below, at the end of the form you will see all the information you need to send the package back to us.

Return goods

I want to make a complaint about the goods

We deal with all complaints efficiently. Just take a picture of the defect on your product and email it to us at info@woolville.com. Include the order number the item comes from and a brief description of the defect. We will then evaluate the information, decide how to resolve the complaint and let you know how to proceed.

If you prefer to send us the damaged goods straight away, just fill in the online form at the link below. Once you submit the form, you will see instructions on how to send the goods and we will also send the information by email.

Make a claim

Did you order an item from us and the size is wrong, it wasn't to your liking or there is something wrong with it? Don't worry, we'll be happy to help you.

1. You can return or exchange your items within 30 days.

2. If you have received a defective item, write an email to info@woolville.com, send us a picture of the item and describe the defect.

3. For a quick return, we recommend you log into your account at Woolville and use the automated system for easier processing.

4. Select above whther you want to return the item or make a complaint about it. By clicking on each option, you will be presented with information on how to proceed.

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Do you have a question? Write to us at
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Become a member of
Woolville flock and get
5% discount on every purchase

Get a better bargain. Wally the Sheep has arranged for each member of our Woolville flock to get a 5% discount on every purchase.

5% discount
on every purchase

Free shipping
from 79 €

30 day returns

Special offers
for members only

Join our Sheep Family

Baaa, I'm Wally

Sorry to interrupt, but I need a hoof from you so I can find out how you're enjoying Woolville. Because that's the only way I can give you the caaare you deserve. I promise, on my wooly coat, that everything I learn will staaay under the protection of my flock.

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