Do you have a question? Write to us at
info@woolville.com
Do you have a question? Write to us at
info@woolville.com
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Returns, exchanges and warranty claims

You don't have to worry about ordering goods from us at Woolville, as any exchanges or returns are very easy. You can try on the goods in the comfort of your own home and have up to 30 days to change your mind, during which you can send back the unused goods.

What to do when...

I want to return the goods

Do the goods you bought not fit, don't suit you or you have no use for them? You have up to 30 days to return it.

For registered members of our flock

If you're registered with us, you'll find a returns form in your account. Just fill in a few details and submit the form.

Returning the goods

Please fill out the form at the link below, at the end of the form you will see all the information you need to send the package back to us.

Return goods

I want to exchange the goods

Did you choose the wrong size and want to exchange it? We will be happy to sort it out for you, just send the unworn goods back to us.

For registered members of our flock

If you are registered with us, you will find the form to return the item you want to exchange in your account. By registering it is ready for you to send, just fill in the necessary information.

Returning the goods

Please fill out the form at the link below, at the end of the form you will see all the information you need to send the package back to us.

Exchange goods

I want to make a complaint about the goods

We deal with all complaints efficiently. Just take a picture of the defect on your product and email it to us at info@woolville.com. Include the order number the item comes from and a brief description of the defect. We will then evaluate the information, decide how to resolve the complaint and let you know how to proceed.

If you prefer to send us the damaged goods straight away, just fill in the online form at the link below. Once you submit the form, you will see instructions on how to send the goods and we will also send the information by email.

Make a claim

Did you order an item from us and the size is wrong, it wasn't to your liking or there is something wrong with it? Don't worry, we'll be happy to help you.

1. You can return or exchange your items within 30 days.

2. If you have received a defective item, write an email to info@woolville.com, send us a picture of the item and describe the defect.

3. For a quick exchange, we recommend you log into your account at Woolville and use the automated system for easier processing.

4. Select above whther you want to return the item, exchange it or make a complaint about it. By clicking on each option, you will be presented with information on how to proceed.

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