How to return goods

Return via courier service

Here at Woolville we have a simple system for returning goods. If you are a registered member of the sheep family, after logging in you will find in the menu My Account Return, where you select a product from the order history that you want to return. If you are not signed in, simply fill out the order number and your email in the refund system. In the next step, you just select the product from the order you want to return and get the code that you visibly write on the package. Carefully pack the goods in the labelled package with the address and return code and send by the shipping company of your choice. After receiving the goods, we will refund the money to your bank account within 14 days.

Send the goods to:

Czech Wool company s.r.o.
Masarykova 1106
763 02 Zlín
Czech Republic

Return goods

Have you bought the wrong size and would like to change the item? Return the item according to the instructions above and in the note section of the return system, write the product code (you can find this on the page of the product under the name) and the size you want us to send. After receiving the package, we will send you a new product as soon as possible.

Goods replacement

Do the goods disappoint you? Was the item faulty? We are sorry, but we will find a solution. With our complaint system you can simply tell us what is wrong. If you are a registered member of the sheep family, after logging in you will find in the menu My Account Complaints, where you select a product (from the order history) that you want to complain about.

If you are not logged in, you can include the number of your order from your e-mail. 

In the next step, you select the product from your order. Fill in a few lines and tell us what the problem is. Then you will get a code for the product reclamation. 
Carefully packed goods must contain the address and return code. Choose your shipping company and send the goods at your expense to our address in Czech Republic:

Send the goods to: 

Czech Wool company s.r.o.
Masarykova 1106
763 02 Zlín
Czech Republic

We will send you a complaint notification within 30 days.

Claim item