Do you have a question? Write to us at info@woolville.com
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FAQ

How much will I pay for shipping?

The shipping cost is determined by the method of delivery and payment. All shipping costs can be found in Shipping and Payment.

How do I order goods from Woolville?

Simply. Choose the product you like from the categories. Compare your normal size with the sizes in the size tables. Choose size or colour and put the product into the shopping cart. All you have to do is select the payment and shipping method, fill in the address and send the order. If you are still not successful, call us at +420 774 774 217 and we will create an order together by phone.

What should I do if I want to return the goods?

We've extended the legal return period from 14 days to 30 for you. So you have enough time to return unused items. Detailed instructions can be found on the Exchange and Returns page.

I need to replace the purchased product, what should I do?

I need to replace the purchased product, what should I do? If you want to replace the purchased goods, we ask you to return the purchased goods in 30 days. Please use our website to fill a form for returning the goods. In the return system, please write the product code and size in the note. We will send you a new product as soon as possible after receiving the goods. More about replacement and return here.

How do I file a complaint for faulty goods?

In our country, complaints go smoothly. If you are not registered with us in Woolville,  enter your order number and your e-mail, and then complete the following steps. Read the detailed complaint procedure.

When do the goods arrive?

The sooner you order, the sooner we deliver the Woolville products. If you buy from Woolville on weekdays in the morning using DHL, we give the package to the courier on the same day and then it depends only on the speed of the courier who can usually handle it within one working day. If you choose GLS courier service then the delivery time is about 5 working days.

How do I choose the right size?

Size charts are available for footwear and sheep wool clothing. Always check the size charts before ordering and compare the dimensions with your actual dimensions.