Join our Sheep Family and receive benefits

A 5% discount on your entire purchase

Free shipping from 79 €

30 days to return goods

Competitions and events for members only

Products from sheep wool - Woolville.com
Do you have a question? Write to us at
info@woolville.com

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FAQ

How much will I pay for shipping?

The price of shipping is determined by the method of delivery. Shipping starts at € 8, purchases over € 275 enjoy free shipping, while registered members of our flock only need to spend € 79. For more information about shipping costs and delivery methods, visit our Shipping and Payment page.

How does shopping work at Woolville?

It's simple. Choose the product you like, compare your usual size with our size chart, select the size, sometimes also the colour, and click to put the product into the shopping basket. Then in the basket, all you have to do is select the payment and shipping methods, fill in the address and click to place the order. However, if you are having any problems, call us at +420 226 258 800 and together, we will create your order by phone.

How do I return an item?

We have extended the legal return period from 14 days to 30 days for you, so there is plenty of time to return unused items. For detailed instructions, see the Exchanges and Returns page.

How do I exchange an item?

You can send back goods that you are not satisfied with and  we will refund your money and you can order exactly what you need right away and without waiting. Just fill in this online form and follow the instructions that will appear after the form is submitted. You will also receive the instructions by email.

How do I put in a complaint?

We deal with all complaints quickly and efficiently. Just take a picture of the defect on your product and email it to us at info@woolville.com. Include the order number the item comes from and a brief description of the defect. We will then evaluate the information, decide how to resolve the complaint and let you know how to proceed.

If you prefer to send us the damaged goods straight away, just fill in this online form. Once you submit the form, you will see instructions on how to send the goods and we will also send you the information by email.

When will I receive my order?

The sooner you order, the sooner we deliver your fluffy goodness. When you shop from Woolville on a weekday in the morning and opt for DHL delivery, the package will go to the courier on the same day and then it depends how fast they are. Usually, they deliver within two working days. If you opt for GLS, the delivery time is about 5 working days.

You will receive notifications of any changes in the order status by e-mail. So keep an eye on your inbox or check your spam and bulk mail folders, as these emails sometimes end up there.

How do I choose the right size?

We provide size charts for footwear and clothing. Always compare your actual size with the sizes stated in the size charts before placing your order.

Do you have a question? Write to us at
info@woolville.com

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-5%

Become a member of
Woolville flock and get
5% discount on every purchase

Get a better bargain. Wally the Sheep has arranged for each member of our Woolville flock to get a 5% discount on every purchase.

5% discount
on every purchase

Free shipping
from 79 €

30 day
free returns

Special offers
for members only

Join our Sheep Family

Baaa, I'm Wally

Sorry to interrupt, but I need a hoof from you so I can find out how you're enjoying Woolville. Because that's the only way I can give you the caaare you deserve. I promise, on my wooly coat, that everything I learn will staaay under the protection of my flock.

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