FAQ

It's simple. Choose the product you like, compare your usual size with our size chart, select the size, sometimes also the colour, and click to put the product into the shopping basket. Then in the basket, all you have to do is select the payment and shipping methods, fill in the address and click to place the order. However, if you are having any problems, call us at +420 226 258 800 and together, we will create your order by phone.

We have extended the legal return period from 14 days to 30 days for you, so there is plenty of time to return unused items. For detailed instructions, see the Exchanges and Returns page.

Exchanges are free of charge and it is possible to exchange an item within 30 days of the original purchase. Just fill in this online form and follow the instructions that will appear after the form is submitted. You will also receive the instructions by email.

We deal with all complaints quickly and efficiently. Just take a picture of the defect on your product and email it to us at info@woolville.com. Include the order number the item comes from and a brief description of the defect. We will then evaluate the information, decide how to resolve the complaint and let you know how to proceed.

If you prefer to send us the damaged goods straight away, just fill in this online form. Once you submit the form, you will see instructions on how to send the goods and we will also send you the information by email.

The sooner you order, the sooner we deliver your fluffy goodness. When you shop from Woolville on a weekday in the morning and opt for DHL delivery, the package will go to the courier on the same day and then it depends how fast they are. Usually, they deliver within two working days. If you opt for GLS, the delivery time is about 5 working days.

You will receive notifications of any changes in the order status by e-mail. So keep an eye on your inbox or check your spam and bulk mail folders, as these emails sometimes end up there.

We provide size charts for footwear and clothing. Always compare your actual size with the sizes stated in the size charts before placing your order.