A 5% discount on your entire purchase

Free shipping from 99 €

Up to 60 days to return goods

Competitions and events for members only

Products from sheep wool - Woolville.com
Do you have a question? Write to us at
info@woolville.com

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FAQ

How much will I pay for shipping?

The shipping costs are determined by the method of delivery and payment. For all shipping costs, see Shipping and Payment.

How do I order from Woolville?

It’s simple. Choose the product you like. Compare your usual size with the measurements in our size charts. Select the size and/or colour and add the product to your shopping cart. Then, all you have to do in the shopping cart is select the payment and shipping methods, fill in the address and place the order. However, if you are experiencing any problems, call us on +420 774 774 217 and we will place your order together over the phone.

What should I do if I want to return goods?

Members of Woolville flock have 30 days to return goods, the regular return period is 14 days from the delivery of your package. Simply fill in the online returns form.

I want to exchange a product, what should I do?

Please, proceed through the returns form and send the unwanted goods back to us. We will then send you a code for free shipping that you can use to place a new order for the correct item right away. Thank you!

How do I complain about faulty goods?

Just send us an email with photos and description of the problem to info@oveckarna.cz. Please, include the order number the item you are complaining about comes from, the name of the person who placed the order and the method you would like the complaint be resolved. However, if the complaint cannot be settled with the help of photos, we shall ask you to send the item in question back to us.

When will my order arrive?

The sooner you order, the sooner we deliver your piece of fluffy goodness. If you buy from Woolville on a weekday morning, we will forward the package to the courier that same day, and then it is up to the courier.

How do I choose the right size?

Size charts are available for footwear and wool clothing. Always compare the measurements in the size charts with your actual measurements before ordering.

Do you have a question? Write to us at
info@woolville.com

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Become a member of
Woolville Flock and get
5% discount on every purchase

Get a better bargain. Wally the Sheep has arranged for each member of our Woolville Flock to get a 5% discount on every purchase.

Easy returns and complaints

List of favourite products

Order history

Special offers
for members only

Join our Woolville Flock

Baaa, I'm Wally

Sorry to interrupt, but I need a hoof from you so I can find out how you're enjoying Woolville. Because that's the only way I can give you the caaare you deserve. I promise, on my wooly coat, that everything I learn will staaay under the protection of my flock.

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