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Product returns

Have you found one of your purchases doesn’t fit? No problem. You can simply return it.

Follow these four easy steps to return your purchase

  1. Log in to your account. Not registered? No problem, you can load your order using the order number.
  2. Select the products you want to return.
  3. Check everything, fill in your details and the account number to which you wish your money be refunded.
  4. Forward the package to us. In case of returns, the shipping costs must be covered by you.

FAQ

How and where can I return the goods?

Members of Woolville flock have 30 days to return goods, the regular return period is 14 days from the delivery of your package.
Simply fill in the online returns form. Once you have done that, you will receive an email with all the information you need to return the goods. Please return the goods unused and in original packaging. Thank you!

How long will it take for my money to be refunded?

Once we receive your package, we will check to make sure the returned items are undamaged and if everything is ok, we will refund your money as soon as possible, though no later than 14 days from the delivery of the package.

Is it possible to exchange the returned product for another one from the online shop?

After you have filled in the form, we will send you a code for free shipping. This way, you can immediately place a new order for the correct size or type of product. Simply return the original item to us and we’ll refund the money to your account.

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Become a member of
Woolville flock and get
5% discount on every purchase

Get a better bargain. Wally the Sheep has arranged for each member of our Woolville flock to get a 5% discount on every purchase.

5% discount
on every purchase

Free shipping
from 79 €

30 day returns

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for members only

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Baaa, I'm Wally

Sorry to interrupt, but I need a hoof from you so I can find out how you're enjoying Woolville. Because that's the only way I can give you the caaare you deserve. I promise, on my wooly coat, that everything I learn will staaay under the protection of my flock.

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