Enjoy the benefits of Woolville flock
Get a 5% discount on every purchase and other great member only benefits.
We are sorry you have found yourself in a situation that requires you to complain about a product. We shall do our best to make the whole complaint process as easy as possible for you and keep you informed.
If you require assistance, give us a call on +420 226 258 800 or send us an email to info@woolville.com.
Back to online shopNo, you don’t. Just send us an email with photos and description of the problem to info@woolville.com. Please, include the order number the item you are complaining about comes from, the name of the person who placed the order and the method you would like the complaint be resolved. However, if the complaint cannot be settled with the help of photos, we shall ask you to send the item in question back to us.
Once we receive the item, we will send you a confirmation email. We have 30 days to resolve everything and inform you of the outcome of your complaint, though we always strive to deal with the matter as soon as possible.
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Become a member
of Woolville flock
and get 5% discount
5% discount
on every purchase
Free shipping
from 79 €
30 day returns
Special offers
for members only
Get a better bargain. Wally the Sheep has arranged for each member of our Woolville flock to get a 5% discount on every purchase.
5% discount
on every purchase
Free shipping
from 79 €
30 day returns
Special offers
for members only