Enjoy the benefits of Woolville flock
Get a 5% discount on every purchase and other great member only benefits.
If an item is defective or damaged due to reasons other than usage, you can make a complaint.
A complaint is only applicable to defective goods – not to an exchange for a different size or product.
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Some items do not need to be physically returned, just send an email with photos of the defect to email@example.com. We will then contact you with information about what happens next. If you prefer to fill out a complaint form, you can upload photos there. In this case, please let us know by email so that we know not to expect a package.
Complaints can be made when the defect is not caused by improper use or handling of the product. A complaint related to a manufacturing defect can be made within 12 months of purchase.
Once we receive the item, we will inform you of the outcome of your complaint within 30 days.
Get a better bargain. Wally the Sheep has arranged for each member of our Woolville flock to get a 5% discount on every purchase.
on every purchase
from 99 €
30 day returns
for members only